I f, upon arrival, the product is damaged, missing parts, or is not to your satisfaction, then you will receive a full refund minus shipping and handling. Just return the product within 14 days from the arrival date to the address on the label, with a brief description of what was wrong. After the 14 days the product can't be returned, but we will take care of any issues you may have the best we can. There is a lifetime guarantee on the parts. Even if a part is damaged in the future, no fault of your own, we can send out a new part. All we ask is you pay the shipping.